Germany – IT services: consulting, software development, Internet and support – 81307382-Digital Empowerment of Rural Women Micro entrepreneurs through Interactive Voice Response (IVR)
Tytuł: Germany – IT services: consulting, software development, Internet and support – 81307382-Digital Empowerment of Rural Women Micro entrepreneurs through Interactive Voice Response (IVR) Zamawiający: Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH Kraj: DEU Data publikacji: 2026-02-17 Termin składania ofert: 2024-08-06 23:59 Opis przetargu: {'eng': ["The GIZ project, Digital Transformation for Inclusive Entrepreneurship in Ghana (DTEG), aims to bridge the digital divide and empower women micro-entrepreneurs. Recognizing the limited technical expertise among this target group, the project complements and goes beyond traditional training methods. A crucial component of this multifaceted approach is the provision and operation of a user-friendly Interactive Voice Response (IVR) platform. This platform will serve as a central hub, providing essential information, training, and support services directly accessible via standard mobile phones. The IVR Platform: A Gateway to Digital Transformation The platform will actively promote the GIZ project's new digital advisory and coaching services for women entrepreneurs. It will deliver bite-sized training modules on relevant digital topics, adapted from existing DTEG coaching curricula, catering to users with varying skill levels. The platform will play a crucial role in DTEG's monitoring and evaluation (M&E) efforts by collecting valuable data on the economic situation, needs, challenges, and experiences of women micro-entrepreneurs in relation to digital entrepreneurship. This data will be used to refine project interventions and ensure maximum impact. Contractor Responsibilities: A Multi-Faceted Approach The selected contractor will be responsible for five key work packages. First, they will develop and operate the IVR platform itself. This includes designing a user-friendly interface accessible via standard mobile phones and ensuring accessibility, preferably through zero-rated access based on pre-existing agreements with mobile network operators in Ghana or alternatively toll-free numbers or free call-back options. A live dashboard will allow the DTEG project team to monitor performance. Second, the contractor will design and execute a multi-channel awareness campaign to raise awareness of the IVR platform and DTEG's services among women micro-entrepreneurs. This campaign will leverage various communication channels such as radio and social media. Collaboration with stakeholders and influencers will be crucial to amplify the campaign's reach. The design of communication materials will prioritize user-friendliness and address themes of gender equality and women's economic empowerment. The impact of the campaign will be tracked through the live dashboard and user surveys. Third, the contractor will develop beginner-level training modules specifically for the IVR platform. These modules will form a gender-responsive IVR Learning Path, offering training on digital entrepreneurship topics. Existing curricula and content will be adapted for the platform, ensuring accessibility and user-friendliness. The learning path will be designed with modularity in mind, allowing users to pick up at previous stopping points. Additionally, functionalities will be integrated to help users transition to in-person support services offered by DTEG partners. Fourth, the contractor will conduct two comprehensive surveys to understand the needs, challenges, and experiences of women micro-entrepreneurs in digital entrepreneurship. The first survey will focus on access to technology, digital skills, and support needs, with a particular emphasis on understanding gender-related challenges. The second survey will examine awareness and understanding of existing policies and frameworks affecting informal micro-enterprises in the digital space. A participatory approach will be used to tailor survey instruments for offline target groups in Ghana. Employing various distribution methods (online, SMS, phone) that consider literacy levels and technological proficiency will be crucial. Finally, the contractor will develop and implement a robust M&E plan to monitor user engagement with the IVR platform, the effectiveness of content, and the overall project impact. This plan will complement DTEG's existing M&E activities by focusing on capturing the impact of advisory services offered by DTEG or project partners. A data collection strategy that leverages available channels (surveys, IVR platform) and considers data providers' contexts will be crucial. Collaboration with the DTEG M&E specialist will ensure real-time insights are provided and project accountability is maintained."]} Platforma: TED (Tenders Electronic Daily) - Unia Europejska
Kategoria
Nie określono
Źródło
currency
cpv codes
- 72000000
- 72212517
- 79951000
- 72000000
- 72212517
- 79951000
form type
buyer name
archived at
notice type
buyer country
deadline used
archive reason
estimated value
publication date
publication number
notice title all languages
bul: Гepмaния – ИТ услуги: консултации, разработване на софтуер, Интернет и поддръжка – 81307382-Digital Empowerment of Rural Women Micro entrepreneurs through Interactive Voice Response (IVR)
ces: Německo – Informační technologie: poradenství, vývoj programového vybavení, internet a podpora – 81307382-Digital Empowerment of Rural Women Micro entrepreneurs through Interactive Voice Response (IVR)
dan: Tyskland – It-tjenester: rådgivning, programmeludvikling, internet og support – 81307382-Digital Empowerment of Rural Women Micro entrepreneurs through Interactive Voice Response (IVR)
deu: Deutschland – IT-Dienste: Beratung, Software-Entwicklung, Internet und Hilfestellung – 81307382-Digital Empowerment of Rural Women Micro entrepreneurs through Interactive Voice Response (IVR)
ell: Γερμανία – Υπηρεσίες τεχνολογίας των πληροφοριών: παροχή συμβουλών, ανάπτυξη λογισμικού, Διαδίκτυο και υποστήριξη – 81307382-Digital Empowerment of Rural Women Micro entrepreneurs through Interactive Voice Response (IVR)
eng: Germany – IT services: consulting, software development, Internet and support – 81307382-Digital Empowerment of Rural Women Micro entrepreneurs through Interactive Voice Response (IVR)
est: Saksamaa – IT-teenused: nõuande-, tarkvaraarendus-, Interneti- ja tugiteenused – 81307382-Digital Empowerment of Rural Women Micro entrepreneurs through Interactive Voice Response (IVR)
fin: Saksa – Tietotekniset palvelut: neuvonta, ohjelmistojen kehittäminen, Internet ja tuki – 81307382-Digital Empowerment of Rural Women Micro entrepreneurs through Interactive Voice Response (IVR)
fra: Allemagne – Services de technologies de l'information, conseil, développement de logiciels, internet et appui – 81307382-Digital Empowerment of Rural Women Micro entrepreneurs through Interactive Voice Response (IVR)
gle: An Ghearmáin – IT services: consulting, software development, Internet and support – 81307382-Digital Empowerment of Rural Women Micro entrepreneurs through Interactive Voice Response (IVR)
hrv: Njemačka – Usluge informacijske tehnologije: savjetovanje, razvoj programske podrške, internet i podrška – 81307382-Digital Empowerment of Rural Women Micro entrepreneurs through Interactive Voice Response (IVR)
hun: Németország – IT-szolgáltatások: tanácsadás, szoftverfejlesztés, internet és támogatás – 81307382-Digital Empowerment of Rural Women Micro entrepreneurs through Interactive Voice Response (IVR)
ita: Germania – Servizi informatici: consulenza, sviluppo di software, Internet e supporto – 81307382-Digital Empowerment of Rural Women Micro entrepreneurs through Interactive Voice Response (IVR)
lav: Vācija – IT pakalpojumi konsultēšana, programmatūras izstrāde, internets un atbalsts – 81307382-Digital Empowerment of Rural Women Micro entrepreneurs through Interactive Voice Response (IVR)
lit: Vokietija – IT paslaugos: konsultavimas, programinės įrangos kūrimas, internetas ir aptarnavimo paslaugos – 81307382-Digital Empowerment of Rural Women Micro entrepreneurs through Interactive Voice Response (IVR)
mlt: Il-Ġermanja – Servizzi ta' IT: konsulenza, żvilupp ta' softwer, Internet u appoġġ – 81307382-Digital Empowerment of Rural Women Micro entrepreneurs through Interactive Voice Response (IVR)
nld: Duitsland – IT-diensten: adviezen, softwareontwikkeling, internet en ondersteuning – 81307382-Digital Empowerment of Rural Women Micro entrepreneurs through Interactive Voice Response (IVR)
pol: Niemcy – Usługi informatyczne: konsultacyjne, opracowywania oprogramowania, internetowe i wsparcia – 81307382-Digital Empowerment of Rural Women Micro entrepreneurs through Interactive Voice Response (IVR)
por: Alemanha – Serviços de TI: consultoria, desenvolvimento de software, Internet e apoio – 81307382-Digital Empowerment of Rural Women Micro entrepreneurs through Interactive Voice Response (IVR)
ron: Germania – Servicii IT: consultanţă, dezvoltare de software, internet şi asistenţă – 81307382-Digital Empowerment of Rural Women Micro entrepreneurs through Interactive Voice Response (IVR)
slk: Nemecko – Služby informačných technológií: konzultácie, vývoj softvéru, internet a podpora – 81307382-Digital Empowerment of Rural Women Micro entrepreneurs through Interactive Voice Response (IVR)
slv: Nemčija – Storitve informacijske tehnologije: svetovanje, razvoj programske opreme, internet in podpora – 81307382-Digital Empowerment of Rural Women Micro entrepreneurs through Interactive Voice Response (IVR)
spa: Alemania – Servicios TI: consultoría, desarrollo de software, Internet y apoyo – 81307382-Digital Empowerment of Rural Women Micro entrepreneurs through Interactive Voice Response (IVR)
swe: Tyskland – IT-tjänster: konsultverksamhet, programvaruutveckling, Internet och stöd – 81307382-Digital Empowerment of Rural Women Micro entrepreneurs through Interactive Voice Response (IVR)
deadline receipt request dt
- 2024-08-06T12:00:00+02:00
deadline receipt tender date
deadline receipt tender time
deadline additional info date
- 2024-07-29+02:00
deadline additional info time
- 23:59:00+02:00
deadline receipt request date
- 2024-08-06+02:00
deadline receipt request time
- 12:00:00+02:00
deadline receipt expressions date
deadline receipt expressions time